Business process automation for Brisbane small and medium businesses.
Business process automation means the repetitive steps in running your business happen on their own, the same way every time. Enquiries get answered, quotes get followed up, invoices get raised and paperwork gets filed, without anyone having to remember.
We build it for owner led small and medium businesses in Brisbane and South East Queensland. Fixed price, built on accounts in your name, and yours to keep.
Book a callWhat business process automation actually is.
A process is any job your business does the same way more than once. Automating it means a computer does the steps that follow a rule, and a person only handles the parts that need judgement.
Take a new enquiry. Someone fills in your website form at 8pm. Without automation it sits in an inbox until somebody finds it, types it into the job system, writes a reply and remembers to chase it on Thursday. With automation the enquiry lands on one list, the customer gets a real reply that evening, and the follow up goes out on day four whether or not anyone remembered. Nobody typed it twice.
That is the whole idea. It is not a new system for your team to work in. The automations run on one extra platform in your name, which sits in the middle and connects the software you already use, so information moves between it on its own, and the work that happens the same way every time stops landing on you.
The parts of a business we automate.
Six parts of a business, and what it looks like when each one is running properly.
- Sales and marketing. Every enquiry gets an answer while they are still interested, and every quote gets chased without anyone having to remember.
- Service delivery and operations. The job details get entered once and flow through the calendar, the job system and the invoice.
- Customer service and retention. Customers hear from you after the job, and problems surface while they are still fixable.
- Finance and accounting. Bills get captured as they arrive, overdue invoices chase themselves, and you can see where you stand.
- People and compliance. Nothing expires without warning, and new starters get set up the same way every time.
- Admin, technology and reporting. The inbox sorts itself, documents land where they belong, and the weekly picture arrives on its own.
Who business process automation suits.
It suits an owner led business where the owner is still doing admin after hours. Work comes in, gets typed into three places, and somebody stays back to catch up. That is the same problem in a trade business, a bookkeeping practice, a real estate office or an agency, so we work with service businesses across industries rather than in one. There is more on automation for tradies and automation for real estate agencies.
It does not suit a process nobody has settled on yet. Automating a broken process just gets you to the wrong answer faster, so if the way something is done does not make sense, we will say so and fix that first. We keep a public list of what automation will not do, so you know where the edges are before you spend anything.
How a build runs, and what it costs.
It starts with a call about your week, then a short written scope that sets out exactly what gets built and where the edges are. We build it on your accounts, test it against your real data, and hand it over with a written procedure for every automation. Three automations usually takes two to three weeks. Six takes four to six.
Every build is a fixed price, quoted before we start. Three automations is $7,500, six is $13,500, and twelve or more starts from $20,000, all plus GST. Most builds then cost $100 to $200 a month to run, paid to the software and AI providers rather than to us.
Based in Brisbane.
TradeBetter is Dom and Deborah, based in Brisbane. We work with businesses across South East Queensland, from the Sunshine Coast to the Gold Coast, and remotely anywhere in Australia. Dom does the building. Deborah brings the operations side, which is knowing how work actually moves through a business before anything gets automated.
What people ask about business process automation.
Is business process automation worth it for a small or medium business?
It is worth it when the same job happens often enough that doing it by hand costs you hours every week. For most owner led SMEs that is enquiries, quote follow ups, invoicing and filing. If you want a number for your own business, the free admin cost calculator works out what the manual work is costing you a year.
Do I have to change the software I use?
No. We connect the software you already use rather than moving you off it. Most builds do need somewhere to run, which is normally an automation platform and credit with an AI provider. The accounts go in your name and you get the monthly cost in writing first.
Who owns the automation once it is built?
You do. It is built on your accounts, with your logins, and your data stays where it already is. If we stopped working together tomorrow, it keeps running, and someone else could pick it up from the written procedures.
What is the difference between automation and AI?
Automation follows rules you set and does the same thing every time. AI reads things that are messy, such as an email or a receipt, and works out what they say. Most of what we build is plain automation, with AI used for the reading and drafting. There is more on AI for small business.
Do you only work in Brisbane?
We are based in Brisbane and most of our work is in South East Queensland, but the building happens on your accounts over the internet, so we work with businesses anywhere in Australia.
Tell us what your week looks like.
We will tell you what could run without you, what could not, and what it would cost.
Book a call