Looking after customers
Everything after the invoice, which is where the next job usually comes from.
Customers hear from you after the job rather than only when you want something, and problems surface while they are still fixable.
Step through an automation.
The work is signed off
A short question, a few days later
Anything unhappy comes straight to you
Everyone gets asked, at the right moment
When they are genuinely due, with a reason
These are the automations we build here. Open any of them.
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Review requests that go out
You mean to ask for reviews. You ask maybe one customer in ten.
Every completed job triggers a review request at the right moment, without you thinking about it.
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Every review answered properly
Reviews sit unanswered for weeks, which future customers read as not caring.
A reply to every new review is drafted in your voice. Strong reviews can post automatically, anything negative waits for you.
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A website that answers questions at midnight
People with a simple question leave the site rather than wait until Monday to ask.
Real questions are answered from your own material, out of a knowledge base you control.
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The check-in that catches problems early
The first you hear of an unhappy customer is a one-star review.
A short check-in after the job; anything unhappy is routed straight to you while it's still fixable.
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Customers who come back
Past customers forget you exist until something breaks and they google someone else.
Past customers hear from you when they are genuinely due, with a reason that is not spam.
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Warranties you can find
A defect call four years on, and nobody can say what was installed or what covers it.
A register of what was installed, when, and both warranty clocks, so a claim takes minutes, not an afternoon.
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Everything here runs on your own accounts, on your infrastructure. You own it. If we stopped working together tomorrow, it keeps running.
Most businesses need more than one.
Talk through looking after customers.
Tell us how it works in your business now. We will tell you what could run without you, and what could not.
Book a call